FAQs

Fletcher Auto Body
  • Do you work with insurance companies?

    Yes, Fletcher Auto Body partners with all major insurance providers and manages the paperwork on your behalf. We communicate directly with your insurance company to ensure the process runs smoothly from start to finish.
  • How long will my collision repair take?

    The timeline varies based on damage severity and parts availability. According to the U.S. Bureau of Labor Statistics, auto body workers are projected to increase by only 2% between 2024 and 2034, which means your repair timeframe may also depend on our current team capacity. Minor repairs typically require a few days, while extensive collision work can take a week or longer. We'll provide a more precise estimate once we've assessed your vehicle.
  • Can you match my car's paint color exactly?

    Yes, we utilize advanced color-matching technology and premium paint products to restore your vehicle to its original appearance.
  • Do you offer towing services?

    Yes, we provide 24/7 emergency towing services to transport your vehicle to our Johnston or Cranston, RI location if it can't be driven following an accident.
  • Will you provide a free estimate?

    Yes, we provide complimentary, no-obligation estimates for all collision repair services. You're welcome to schedule an appointment or visit us at either our Johnston or Cranston, RI location.
  • What types of vehicles do you repair?

    We service all makes and models, including cars, trucks, SUVs, and light commercial vehicles, making our services accessible to a wide range of drivers throughout the area.
  • Do you use OEM parts for repairs?

    We prioritize Original Equipment Manufacturer (OEM) parts whenever available to guarantee optimal fit and performance. When OEM parts aren't accessible, we utilize high-quality aftermarket alternatives.
  • Is there a warranty on your repairs?

    Yes, we back our workmanship with a warranty covering both parts and labor. We'll provide complete warranty details when you schedule your repair service with us.
  • How do I get started after an accident?

    Contact us by phone or stop by our Johnston or Cranston, RI location. We'll walk you through each step of the process, including the estimate, insurance coordination, and repair completion.